Within the past few years there has been a large scale transition where a majority of aircraft maintainers and operator have begun using the FAA's iSDR system to report service difficulties as well as malfunction and defect reports. The system reduces many of the burdens associated with paper submissions and provides an easy to track resource for QA/QC departments. AMCs final tally on feedback received from the field is in favor of the system. Most comments received agree that once you're set up (if operating under FAR 121, 125, 135, 145) the process is easy and convenient to use. GA and anonymous submissions are even easier. All you need is the link and M&D details.
FAA iSDR Link
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